Persona Workshop
Persona building, improvement and usage are fast, reliable, cost effective and fun. Take a look at the presentation of one short workshop on persona improvement.

404 Error Page: Best Practice Example
404 pages are especially important when migrating a system, but even in normal times 1% or 2% of visitors hitting an 404 can mean hundreds or thousands of visitors may be lost ... or implement what we did.

Portal Building
A small presentation on portals. There are much less external facing portals than internal, the face many more challenges and very often do not have a positive ROI short or midterm.